Information we collect
The information we receive depends on how you use the website. We aim to collect only what is useful for operating the site, responding to business inquiries, and understanding product interest.
- Information you submit through Contact or Request Demo forms, such as your name, company, work email, phone, website, product details, and message.
- Campaign attribution values such as UTM source, medium, campaign, content, and term when they are present in the page URL.
- Basic technical and usage information generated by the website and hosting environment, such as page requests, timestamps, correlation identifiers, and diagnostic logs.
How we use information
We use collected information for practical business and website purposes, including:
- Responding to requests, arranging demonstrations, and following up on product questions.
- Operating, securing, troubleshooting, and improving the website and demo experience.
- Measuring which public pages and demos are useful when analytics consent has been provided.
Analytics and cookies
Necessary browser storage may be used for core site behavior and saved preferences such as theme or consent choices. Optional analytics and marketing storage is controlled through the cookie preference interface when those services are configured.
When analytics is enabled, the site is designed not to send form fields such as names, email addresses, phone numbers, company names, or free-form messages as analytics event parameters.
Sharing and service providers
We may use hosting, email delivery, analytics, and other technical service providers to operate the website. These providers may process information only as needed to provide their services to us.
NOVOGEX does not use this website to sell personal information to third parties.
Retention and security
Website inquiry records and operational logs are retained only for as long as reasonably needed for the purpose they were collected, business follow-up, security, troubleshooting, or applicable legal obligations.
We use reasonable technical and organizational safeguards, but no internet service or storage system can be guaranteed to be completely secure.
Your choices
You can accept, reject, or change optional analytics and marketing preferences using the Cookie settings control when consent mode is enabled.
You can also contact us to ask about information you previously submitted through the website and request an appropriate correction or deletion, subject to applicable requirements and legitimate retention needs.
Contact us
For privacy questions or requests, use the NOVOGEX contact page.